Billing/Invoices

1. What can I expect from the new invoice format?
The new invoice format, aligned with Oracle NetSuite, will feature enhanced clarity and detail. Additionally, a reference document will be included with your invoice to guide you through the changes.

2. Will there be changes in the payment terms?
No, payment terms will remain as is. Due dates will be outlined on each invoice, and 
payments should be made accordingly based on the specified terms in the client service 
agreement.

3. What is Actualized Billing?
“Actualized billing” charges customers based on actual usage or delivered services rather 
than estimated amounts.

4. How will the shift to an actualized billing model impact my invoices?
With the transition to actualized billing, invoices will reflect the actual salaries from payroll 
register instead of estimates, removing the need for subsequent reconciliation of estimated and actual salaries.

5. When will the changes take effect?
The changes will take effect starting January 2025 issuance, but the January 2025 issuance will be considered part of transitory period.

6. What is a transitory period?
January 2025, this is the period where billed estimated salaries for Dec. 2024 and prior are 
reconciled with actual salaries. Therefore, it serves as the final reconciliation of Actual vs. 
Billed Salaries of 2024 before fully transitioning to actualized billing.

7. When will the transitory period end?
End of January 2025. The issuance in February 2025 onwards will be based on actual salaries from Payroll Register.

8. What documents will be received in January?
In January, clients will receive the following documents:

• A statement detailing any additional advances required.

• An invoice for the salary adjustments related to November and December 2024.

9. What documents will I receive after January 2025 issuance?
Following the transitory period in January, clients will begin receiving invoices based on 
actual salaries from Payroll Register, i.e., in February 2025, clients will receive the invoice(s) for January 2025, which will reflect the actual salaries data, as well as any other applicable charges

10. What is the standard process for security deposit refunds, and how long does it take?
Security deposit refunds are reflected in the next applicable invoice no later than 60 days from the concerned employee's separation date, provided employee exit/clearance has been secured timely as this impacts the employee's Final Pay calculation which is a requisite to finalizing reconcilations needed in processing the refund.